What information should I never send to support?
Do not send passwords, payment-card details, private API secrets, password-reset links or permanent server credentials in ordinary support messages.
Updated September 25, 2026
Send the symptom, not the secret
Useful support information includes the page address, time, package version, safe error text and the steps that caused the problem. Redact tokens, API keys, database passwords and private access URLs.
If temporary access is genuinely required, use the secure method support specifically provides for that case.