What should I do if checkout fails or I am charged but no order appears?
Do not keep submitting payment. Save the provider reference and ask support to investigate the transaction and order records.
Updated October 1, 2026
Do not keep retrying blindly
- Save the provider confirmation, reference number or error message.
- Check the customer dashboard for the order and payment status.
- Check your email for a receipt or provider message.
- If money appears to have moved but the order is missing, contact support before trying again.
Include the customer email address, approximate time and provider reference. Never send a full card number or password.