How do I handle an account-removal request?
Account removal can affect orders, licenses, support history and other records, so the site must separate removable profile data from records it is required to retain.
Updated October 1, 2026
Do not delete blindly
Use the site's supported account/privacy process. Confirm which records can be removed, anonymized or must remain for accounting, fraud prevention or license history.
If the public site does not expose a self-service action, contact support with the account email address—not the password.