What should I include in a licensing support request?
Include the order or license reference, product/version and safe error text; never send passwords or private payment credentials.
Updated October 1, 2026
Useful information
- Order number or license reference.
- Product and version.
- Whether this is activation, validation, deactivation or download access.
- The exact safe error message.
- A non-secret installation/device identifier when the product displays one.