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What is the difference between physical, digital and hybrid products?

A physical product needs fulfillment or shipping, a digital product can deliver protected files and a hybrid product can involve both.

Updated October 1, 2026

Choose the type that matches the real order

The product type affects what the Store must do after payment. Configure files only for digital delivery and shipping/fulfillment information only where a physical item requires it.

Test the complete order path for the chosen type before opening the store.

  1. Store and Products

    How do I create a Store product?

    Create the product record, choose its type and configure price, availability, files or shipping information before publishing it.

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  2. Store and Products

    How do refund or order requests work?

    Customer refund or purchase-dispute requests are local support records. Resolving one in Freehold CMS does not itself refund or void a Stripe or PayPal transaction.

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