How do I reply to a support ticket?
Add a plain-text reply and optional protected files.
Updated October 1, 2026
Reply to an open ticket
- Open My Support Tickets.
- Select the ticket.
- Enter the reply in the plain-text message field.
- Add up to five allowed files when helpful.
- Send the reply.
Resolved and closed tickets do not accept replies. Create a new ticket if a separate issue remains.