What files can I attach to a ticket?
Upload screenshots and documents safely; signed-in customers may also upload ZIP archives.
Updated September 28, 2026
Allowed attachments
Images include JPG, PNG, WebP and GIF. PDF, plain text and Markdown are accepted. Signed-in customers and staff may also attach DOC, DOCX, ODT, RTF, CSV, XLS, XLSX, PPT, PPTX and ZIP files.
Each message accepts up to five customer files. Files are checked by extension, detected content, size and archive safety. Executable files are not accepted.