How do I create a support ticket?
Signed-in customers can submit private support requests.
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Support Tickets
Create, review and reply to private customer support requests.
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Where can I find my support tickets?
Review all tickets owned by the signed-in customer.
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How do I reply to a support ticket?
Add a plain-text reply and optional protected files.
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What files can I attach to a ticket?
Upload screenshots and documents safely; signed-in customers may also upload ZIP archives.
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What information should I never put in a ticket?
Protect credentials, payment information and private access.
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What do support ticket statuses mean?
Understand whether staff or the customer needs to act.